FAQs

Description

Visual representations and descriptions on the website are as accurate as possible, however all the items in the Joanna Fowles range are hand printed and dyed because of this colours, prints and designs may vary slightly from the photographed item.

Pricing

Please note that all pricing is in AUD Australia dollars.

When will I receive my order?

Items are usually shipped within 2-3 business days of receiving payment.

Australian orders are shipped via Australia Post First-Class Mail, International orders are shipped via Australia Post. International customers—if you'd like tracking on your package please contact us for pricing.

Do you give refunds or exchanges?

We want each customer to be happy with their purchase. If you are unhappy with your item or find fault with your purchase we will allow a return. When possible, we would prefer to do an exchange. Returns must be sent within 10 days from the date the order was received, unworn and in perfect condition.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express or regular account payments all through PayPal. 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours by SSL with an encryption key length of 168 bits (the highest level commercially available). No personal or confidential information is collected directly by Shopify.